Loose (opens in a new tab) released a beta version of its messaging service with ChatGPT as an integrated application.
In a joint announcement from Salesforce and OpenAI, the teams behind the online collaboration tool (opens in a new tab) and AI writer (opens in a new tab) revealed that the new feature will bring AI-powered messaging and assistance tools to the platform to help streamline workflows.
Quoting tests (opens in a new tab) conducted by Salesforce, the announcement stated that IT leaders believe in generative AI (opens in a new tab) can increase efficiency and “leverage data”. For this reason, the ChatGPT app in Slack “combines the knowledge found in Slack with the intelligence of ChatGPT, providing customers with the information they need to progress their work faster.”
ChatGPT is a model of a large language that can be asked questions or prompts in a normal way and answered in a human-like manner. It can be used to perform all kinds of language tasks, from researching information to writing original content in the style of your choice.
In Slack, this means it can summarize conversations, help you search and prepare new messages, all in the name of saving valuable time.
The announcement also indicated that privacy will be maintained as ChatGPT will not use any of the data it has access to on Slack for self-training. It was also noted that OpenAI used the Slack SDK and developer tools to “[ensure] the app is secure and scalable from day one.”
OpenAI apparently already uses Slack, operating “more than 170 Slack Connect channels to connect directly with its customers.” It also uses Slack Huddles which, like Slack Connect, are “integral to the OpenAI operating model for communicating with customers.”
The company also piloted the ChatGPT app on its own Slack instance, using it to “contact directly with customers in its sales, service and engineering teams.”
“ChatGPT for Slack deeply integrates the power of OpenAI’s state-of-the-art large language models into Slack’s conversational interface,” said Slack CPO Noah Desai Weiss.
It is also claimed that the integration will “give customers new superpowers by helping them leverage the collective knowledge from their organization’s channel archives.”
The announcement comes as other companies, most notably Microsoft, look to commercialize the chatbot’s potential. As one of the largest investors in OpenAI, it integrates its models with many products, starting with the Bing search engine (opens in a new tab) and the Edge web browser (opens in a new tab)to all of Dynamics 365 (opens in a new tab) business suit.